Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support helps organizations of all types take their service and customer satisfaction to the next level.

Benefits

• Serve customers faster and more effectively
• Increase technician productivity
• Lower the cost of service
• Reduce training time
• ITIL verified by Pink Elephant in Incident Management, Problem Management, Change Management, and Configuration Management
• Easily integrates with FrontRange IT Service Management modules to harness the power of ITIL processes

Features

• Quick setup - Tailor your system to your unique business environment quickly and easily with HEAT Quick Start Wizard™.
• Call Logging - Log and track 100% of your service desk calls and resolve them faster than ever before.
• Business Process Automation Module™ (BPAM) - Create automation and escalation rules easily and intuitively. Using a wizard-like interface, BPAM automates many business processes and monitors your system for problems.
• Auto Ticket Generator - Automatically create new call tickets and update existing call tickets.  Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.
• HEAT Answer Wizard™ - Get fast answers to key business questions with a selection of more than 200 predefined reports.
• HEAT Manager’s Console™ - Monitor key metrics and graphically illustrate service and support center status at-a-glance.
• HEAT Link to LDAP - Import data from an LDAP system for your customer information in HEAT.
• Customizability - Easily customize HEAT business rules, call screens, and flows to your specific needs.
• Ease of integration - Use HEAT Service & Support on its own or expand its power by easily integrating it with any other FrontRange products, as well as with third-party applications. All FrontRange solutions share a common reporting engine, business processing engine, data structure, and integration platform.